Why am I having problems with Bb Collaborate on my Mac?

As of July 2013, there are several issues with using Bb Collaborate on Macs. A new update to Java (version 25) may be causing these issues, which include:


  1.  Unable to launch a Bb Collaborate session.
  2. Web Tour and Whiteboard freezes during session.
  3. Secondary windows will not open or the session cannot be closed properly.


To see if your Mac may have problems, please review this support bulletin from Bb Collaborate. You should find workarounds and suggestions for your issues. 

Last updated: Jul 26, 2013