Click on a question to see the answer. You can also use the search box on the right.
- What access does each role in the learning management system have?
- When do students have access to my class in the learning management system?
- How long do I have access to my courses in the learning management system?
- How do I add someone to my class shell?
- How do I give Designer access to another instructor, TA, or other person?
- After my class ends, how long do students have access to the shell in the learning management system?
- Why can't I give students early access to my class shell in the learning management system?
- Why doesn't my co-instructor or teaching assistant have access to my class shell in the learning management system?
- How do Teaching Assistants (TAs) get access to courses in the learning management system (LMS)?
- How should I save my Bb Vista content for use in the future?
- I backed up my course but how do I restore it?
- When should I backup my Vista course?
- How can I add an alternative version of a quiz question?
- Why use electronic assessment tools?
- How do I create an assessment for a student with a disability who qualifies for extended time?
- Can I make a quiz that will allow students to take it only from a specific computer lab or building?
- How do I make an assessment/quiz that is not graded?
- How can I release a quiz to just one student?
- How do I move a test from one course to another?
- How do I submit a student's quiz attempt?
- How do I export all tests from one Bb Learn course and import them into another?
- How Do I Clear a Quiz Attempt in Bb Learn?
- How Do I Clear a Quiz Attempt in Bb Learn?
- I tried to publish assignments for my students. They are published in Teach tab but not in Student View. What should I do?
- How can I download all submitted assignments?
- How Do I Create a Group Assignment in Bb Vista?
- How Do I Create and Use a Test Student Account in Bb Learn?
- How Do I Edit the Class Permissions in the Content Collection?
- How do I use the Paste from Word function in Bb Learn?
- Are There Any Tutorials about Bb Learn?
- How do I create a total points column in Bb Learn's Grade Center?
- How Do I Grade a Discussion Forum in Bb Learn?
- How do I suggest changes or new features I'd like to see in Bb Learn?
- Is there direct communication and interaction between students of different sections for combined courses in Bb Vista?
- I'm teaching two different sections of the same course. Do I need two separate Bb Vista courses to handle those?
- How can I tell if my course sections are combined in the Bb Vista shell?
- How do I combine two or more classes into one Vista or Bb Learn class?
- I want to put a link to NAU's academic policies in my syllabus and/or course info page.
- Will I be able to communicate with the instructor or other students?
- How am I notified when new messages arrive in my Bb Learn course?
- How do I use the group manager in Blackboard Vista?
- I'm trying to add a Tool link to my course menu, but only 1 tool shows up. How can I get the other tools to appear?
- How do embed a YouTube video onto a Blackboard Vista course page?
- How do I import a syllabus and course handouts to my Blackboard Vista course shell?
- How do I create a private online journal using Blackboard Vista?
- Do I have to use the learning management shell?
- How do I request a new course shell in the learning management system?
- What are some effective ways to improve class discussions?
- How Do I Create and Grade a Discussion Forum in Bb Learn?
- Why are students not listed when grading a discussion topic?
- Where do I find what students are enrolled for my classes?
- When will student enrollment appear in my class shell?
- How does my class enrollment get into my class shell in the learning management system?
- How do I know when the enrollment has been imported into my class shell?
- What happens in my course shell when a student drops my class?
- Who can take an online course?
- At what level should I set the enrollment capacity in my web class?
- How can I help my students learn Bb Vista?
- How can I get a copy of the Bb Vista reference manual?
- Why do I have a shell for my class in the learning management system?
- What is a class "shell"?
- What classes are offered online?
- My class isn't a web class; it's an in-person class. Why do I need a shell in the learning management system?
- Do I need a special computer or software for Vista?
- Why can't I delete certain columns?
- Some of the students that are showing up in my email tool aren't showing up in my grade book.
- I have several students on my roster who show up in the LMS only as Student abc1, Student def2, etc. Why?
- Why can't students see their grades?
- How do I create a total points column in my Blackboard Vista's gradebook?
- How do I upload my final grades from Bb Learn to LOUIE?
- I have a combined course, how do I set up my Grade Center to quickly see students enrolled in each child section?
- Why do some students have points instead of an F grade when using the Letter Grade option?
- When I download my grade center and open it in Excel, some students' UserIDs are changing. What's wrong?
- The scroll bar is missing in my Grade Center. How can I fix it?
- How do I set up the grade center to drop the lowest grade?
- How do I set up a Smart View in the Grade Center?
- My Bb Learn Grade Center has no scroll bar. How do I get the scroll bar back?
- How do I create a total points column in Bb Learn's Grade Center?
- How do students with an incomplete get access to their class shell after the semester has ended?
- How does an Incomplete get processed in Vista?
- What node of Vista am I working on?
- Is there a manual for Blackboard Learn?
- Do you have any advice or resources for people new to NAU or new to online instruction?
- Is it possible to wrap text around a graphic in Bb Learn?
- Is there a list of known issues, missing features, and workarounds for Bb Learn?
- How can I back up my Blackboard course and/or gradebook?
- Can I make a feature request or product enhancement suggestion?
- What's the difference between copying and migrating a course?
- How do I request or obtain Teaching Assistant (TA) support for my web class?
- How to Show or Hide a Learning Module
- How do I get course content into Vista?
- My Bb Vista bookmark isn't working. What should I do?
- Some students can't access Vista from their off-campus location, but have no problem on campus. What may be the problem?
- What if I have problems logging in to Bb Vista?
- What version of Java is compatible with Bb Vista?
- How do I install the Java version that works with Bb Vista?
- How do I configure my web browser for Vista?
- Where is my course?
- Why can't I open Vista from home?
- The Vista Browser Check says my browser version, java version, etc. are not correct. What should I do?
- How do I set my browser to accept 3rd-party cookies?
- Why do I have to log in again when I haven't left Vista or closed my browser window?
- How do I clear my browser and Java cache in Windows?
- How do I direct students to their Vista course?
- How do I logout of Vista?
- Why does Vista "freeze" when I compose email with attachments?
- How can I email all of my students without using the Bb Learn Messages tool, or how can I email students before a class begins?
- Can Vista's e-mail send and receive messages outside of Vista?
- How do I make the accent marks appear in Blackboard Vista?
- How do I request new features in Bb Vista?
- How Do I Import the Faculty Institutional Review Board (IRB) Resources Into My Bb Vista Course Shell?
- What are e-Packs?
- When does my online class meet?
- Who can help students with technical questions related to the learning management system?
- Can I see my grades as I progress through the course?
- Do I need to buy a textbook?
- I cannot see a particular quiz/assignment/module/etc. in my course in the learning management system, what is wrong?
- Where are online classes held?
- Am I ready for an online class?
- How is a web class different from an in-person class?
- Will my online course be conducted entirely online?
- Do online courses have real instructors?
- Can I get a NAU degree online?
- What steps need to be taken to take a web course at NAU?
- Why isn't there any content in my course?
- How do I set up my e-Reserves in my course?
- How do I show my e-Reserves to my students?
- I have requested e-Reserves and was told they would be in the learning management system. Where are they?
- What is a bug?
- How do I set up a password for my email and other software accounts?
- What support can I expect from Information Technology Services (ITS)?
- Is there a list of technologies that the e-Learning Center supports?
- Where Do I Go to Post Grades in Peoplesoft?
- Whom do I contact for technical support?
- How do I contact the Faculty Help Line at the e-Learning Center?
- How do I submit a bug?
- Students using Macs cannot open PDFs
- What kind of support is not available from the e-Learning Center?
- What are the dropdown menus at the top of the training schedule for and how do I use them?
- How do I sign up for a workshop?
- Why does it say 'closed' in the action column on the e-Learning Center training schedule?
- I keep getting emails from 'e-Learning Center' about workshops. What are they?
- What does Seats mean in the e-Learning Center training schedule?
- How will I know if I am moved from the waiting list to being enrolled in a workshop?
- How can I see which workshops I have attended?
- In what order should I attend the workshops?
- Many workshops are scheduled for days and times I cannot attend. What should I do?
- Which workshops pay a stipend?
- How do I request that a workshop be scheduled?
- Can I provide feedback to the e-Learning Center on the workshops?
- I am a new instructor at NAU, how do I get started with Vista?
- Where do I go for help when I'm done with training?
- Can teaching and graduate assistants attend e-Learning Center training workshops?
- What computer skills should I have before attending a workshop?
- Can I use my own computer during a workshop?
- I need to drop a workshop, but enrollment is closed. What should I do?
- I cannot attend a workshop I signed up for. What should I do?
- Have I obtained the necessary copyright clearance?
- When is copyright permission required?
- What resources are available in the Public Domain?
- How can I check my site for accessibility?
- What kinds of disabilities should be considered when designing a web course?
- Who's responsible for accessibility compliance in my online course content?
- How can I make a PDF document more accessible for people with visual disabilities?
- What is accessibility?
- Where can I go for more information about designing for accessibility?
- What are rubrics?
- Where can I get more information on writing quiz questions?
- What is a discrete point approach to testing?
- What is the cognitive approach to assessments?
- What cognitive processes are important in higher education?
- What should I consider when creating a test?
- What are reasons to use quizzes?
- What direction should I go in using a cognitive approach to assessments?
- Why should I use rubrics?
- What should be in rubrics?
- Do you have any examples of rubrics?
- How can rubrics be applied in online courses to promote student-centered learning?
- How can rubrics enhance student-centered learning?
- What is the process of developing a rubric?
- Why is assessment important in web classes?
- Where can I find audio, video, and other digital media to use in my course?
- Can I use music from a CD as background music for my own work?
- Can I put my Flash movies in my Bb Vista course?
- How do I find out what version of Flash I have installed on my computer?
- How can I do a good job without letting this class take over my entire life?
- If I develop a web course, will I be replaced by a computer?
- Why are the e-Learning Center and NAU concerned about how I teach my web classes?
- Does Cline Library provide any electronic resources for a web class?
- Why should I work with the e-Learning Center?
- Is developing and teaching a web course right for you?
- Who is my contact person at the e-Learning Center?
- Why is NAU putting so many resources into web classes?
- What equipment do I need?
- Can I use copyrighted materials in my course?
- Who owns the completed courses?
- What training do I need?
- Whom do I contact about developing a new web-based course or transferring an existing web-based course into Vista with the assistance of the e-Learning Center?
- Are stipends available for developing web courses?
- How do I use images from my camera in my course?
- Can I use any image(s) from the Google images search?
- Who owns the completed courses?
- What are my responsibilities as a course developer?
- What are some of the characteristics of an effective web course?
- Can I do just-in-time development of my web course?
- How much time does it take to develop a course?
- What are the steps in developing a web course?
- What skills do I need to create an online course?
- What are effective ways to improve the use of online discussions?
- What kind of support can I get from the e-Learning Center?
- Once I've decided that I want to develop a web course, what next?
- What else can I do to help me decide whether developing and teaching a web course is right for me?
- How do I get a free copy of DreamWeaver?
- How do I set up Dreamweaver to edit HTML files in the Blackboard Learn Content Collection?
- Is there an easy way to create web-optimized images prior to tying them into my Dreamweaver pages?
- What version of Dreamweaver do I use with Mac Lion OS?
- How does my department order inexpensive headsets with microphones for our students using Elluminate?
- I am receiving an 'Access Denied Error' in Elluminate. What should I do?
- Can I extract the audio from an Elluminate recording?
- Is there a Moderator User Guide for version 9.5 of the Elluminate web conferencing tool?
- What live training is available specifically for Moderators using the Elluminate web conferencing tool?
- What training is available for the Elluminate web conferencing tool?
- How do I access Elluminate?
- I get the error 'use the webct proxy tool to restart session.' What should I do?
- How do I (as a Moderator) pass Moderator rights to someone if they joined the meeting as a regular Participant?
- How can I give a student moderator rights in a meeting that I have scheduled but will not attend?
- I am trying to add '*.elluminate.com' to my IE Trusted Sites but get an 'already in the zone' notice. What should I do?
- What can I expect to accomplish as the presenter during a class' First Elluminate meeting?
- I am a Mac user and cannot get my built-in microphone to work with Elluminate. What should I do?
- I am an IE user receiving the 'reset proxy server' error in Elluminate. What should I do?
- Is there a good web resource for troubleshooting Elluminate issues?
- How do I create and manage Elluminate sessions using Elluminate Live Manager (ELM)?
- How do I fix the VelocityServlet error?
- Can you recommend an Elluminate headset microphone or webcam?
- How do I connect a USB speaker phone to an Elluminate web conferencing session?
- Elluminate Plan! enables users to automate many tasks in their web conferencing sessions. How do I access it?
- How do I link to Elluminate Live! recordings?
- How does Closed-Captioning work in Elluminate?
- What are my Elluminate username and password?
- I am continuing to receive the 'reset proxy server' error even though I have set my Trusted Sites. What should I do?
- Is there a website where I can search quick 'How To' instructions for Elluminate features?
- When I access Elluminate from Bb Vista it shows all meetings, not just those for my course. What's wrong?
- I am a MAC user and select the link to an Elluminate meeting but nothing happens. What should I do?
- Restrict Access option affecting student login to Elluminate sessions.
- How do I change the application to open a file?
- What are web course development tools and why do I need them?
- The Quicktime Player just displays a black bar instead of the Play button. What should I do?
- How do I create an Online Course Evaluation for my course?
- Where do I find Online Course Evaluation Summary Reports?
- How do I view the results of my Online Course Evaluations?
- Is there a way to upload questions to Bb Vista?
- Respondus requires a new password. Where do I get it?
- Which Vista option should I choose when setting up my Respondus?
- SafeAssign will not open for me or it says I am not logged in. What do I do?
- What is SafeAssign and how do I use it?
- How do I add descriptive text (ALT) for images in my PowerPoint (.ppt)?
- What are proximity card readers?
- How do I turn on Wimba Voice Tools in my Bb Vista course shell?
- Is there a User Guide for the Wimba Voice Tools?
- What training is available for the Wimba Voice Tools?
- I used Wimba Voice Tools before but now my new course shell doesn't allow me to add the tools. What should I do?
- How do I copy my Wimba Voice Boards from one semester to another?
- Is there a set up wizard to quickly test Wimba Voice Tools on my computer?
- Where can I find more information about iTunes U and podcasting?
- How can I get a free copy of Camtasia?
- How does ELC get requested iTunes U activity logs?
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