Technical Support

e-Learning Center Faculty Help Line

The e-Learning Center's Faculty Help Line, which consists of telephone support and email support, is available for faculty and staff Monday through Friday 8:00 a.m. to 5:00 p.m. except on university holidays.

Telephone Support During Regular Business Hours

For telephone support, call the e-Learning Center Faculty Help Line:

(928) 523-5554 (in Flagstaff)
1-866-802-5256 (Toll Free)

Support technicians strive to respond to all calls within five minutes, although during periods of high call volume, such as the first week of a semester, callers might have to wait on hold longer than five minutes to speak with a technician. Callers are encouraged to leave voice mail when calling outside of regular hours or if calls are not answered within five minutes. Alternatively, callers can send email to elc-help@nau.edu. The e-Learning Center returns calls and responds to voice mail and email within 24 hours on business days. For questions we can't answer immediately, we will create a "help ticket" and will follow up with you as soon as possible.

Email Support

Faculty and staff may also send email to the e-Learning Center at elc-help@nau.edu at any time. Support technicians will respond to email within one business day.

After-Hours Telephone Support

The Student Technology Center (STC) is available 24/7 during the fall and spring semesters, and STC staff will attempt to answer instructor and staff questions immediately. The STC will only be able to answer very basic questions for faculty, such as how to log in to Bb Learn. If questions require additional expertise, the STC will escalate those questions to the e-Learning Center, and a respresentative from the e-Learning Center will follow up the next business day. To contact the STC, call

(928) 523-9294 (in Flagstaff)
1-888-520-7215 (Toll Free)

Web Support

Check our web pages for answers to Frequently Asked Questions, which includes our known issues FAQ and our issues and workarounds tutorial. We also have a large collection of self-help tutorials, both in video and step-by-step formats.

In-Depth Support

For questions, projects, or situations requiring more support than can readily be handled by telephone, email, or web pages, the e-Learning Center offers training and one-on-one consulting. To schedule a consulting appointment, contact the instructional technologist or instructional designer assigned to your college or school or simply sign up for a training session that fits your schedule.