Types of Support Available

Technical Support

e-mail: elc-help@nau.edu

928-523-5554 (in Flagstaff)
866-802-5256 (toll free from elsewhere)

Phone Support Hours:

Monday 8:00 am - 10:00 pm
Tuesday 8:00 am - 10:00 pm
Wednesday 8:00 am - 10:00 pm
Thursday 8:00 am - 10:00 pm
Friday 8:00 am - 8:00 pm
Saturday 3:00 pm - 7:00 pm
Sunday 12:00 noon - 10:00 pm


The e-Learning Center's Faculty Help Desk offers email and telephone support for faculty and staff. The Faculty Help Desk is the best option when you need immediate assistance or have a quick question. more...


The e-Learning Center offers in-person training in our computer lab on the 3rd floor of Gammage and elsewhere, and online training in both synchronous (real time) and asynchronous (self-paced) modes. more...

Online Self Help

e-Learning's website has a variety of tutorials, videos and FAQs on a wide range of topics, including instructional design, the Blackboard learning managment system, and other software and hardware used for teaching and learning.


Our Instructional Technologists are available to consult with instructors who are teaching with technology, creating online courses, or putting course materials online. This is your best option when you want to meet someone for a one-on-one conversation or a more in-depth discussion about a problem or project. They can also help to connect you with our other support staff, including Instructional Designers and Creative Designers, administrative and technical support. more...

Course Design Support

The e-Learning Center offers technical and teaching quality checklists and other resources to assist instructors in designing clear, well organized, well formatted, accessible, and usable courses. more...

Instructional Media Lab

The Instructional Media Lab includes high-end computer workstations, flatbed and slide scanners, and media editing software. We also have equipment available for checkout, including digital still and video cameras, audio recording equipment, laptops, iPads, etc. more...

Equipment Checkouts

e-Learning has some technology resources that can be checked out for instructional purposes. For example, we have a small set of laptops, several sets of iPads, etc. Please contact Tim Darby with questions about availability and length of time needed. When resources are checked out to faculty, they assume full responsibility for the equipment until it is returned.